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The Puerto Rico banking industry reached a pre-tax ROE of 20.2% in the first half of 2022. Since 2018, local banks have outpaced their US peers in terms of profitability thanks to the continuous reduction of loan delinquency, their higher interest margin, and the effective management of operating expenses in an environment of low economic activity.
The consumer experience (CX) is a more relevant topic every day. Since the pandemic, consumers have been forced into a more digital way of life, where a seamless, simple, automated customer experience is necessary.
Alfredo Terife, Alexandra Roig and Mario González discuss the new version of our COVID19 Dashboard for Puerto Rico and the Dominican Republic. This new Dashboard is designed to monitor many relevant aspects of the disease as we continue to open our economy and increase our mobility.
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